Service Request Management
One unified platform to capture all requests across all channels of communications.
One unified platform.
Customer service is a business tool. It serves the company as well as “serving” the customer.
Good customer service isn’t just about “being nice” or “doing the right thing.” It’s about professional service.
CustomAnswers’ centralized platforms allow you to get closer to your customers, get to know them, understand their needs, and resolve their issues in an efficient, consistent, and satisfactory manner.
- Track your customers and learn more about them
- Provide the correct answer every time
- Create customized workflows for reps to handle specific requests
- Measure your results
- Route and assign to specific staff and departments