The following statement describes the privacy practices for CustomAnswers.
For purposes of this Policy, “Personal Information” means any information collected by CustomAnswers that identifies or could be used by CustomAnswers to identify an individual.
CustomAnswers adheres to the Safe Harbor privacy framework developed by the U.S. Department of Commerce in consultation with the European Commission’s Directive on Data Protection and the Federal Data Protection and Information Commission of Switzerland on the transfer of Personal Information from European Union member countries and Switzerland to the United States (the “Safe Harbor Agreement”). The Safer Harbor privacy principles are notice, choice, onward transfer, access, security, data integrity, and enforcement. More information about the U.S. Department of Commerce’s Safe Harbor program can be found at http://www.export.gov/safeharbor/.
How Personal Information is Collected
CustomAnswers collects Personal Information about a visitor to our Web site only when the visitor chooses to provide such information. On certain pages, for example, a visitor has the opportunity to provide his/her personal information such as his/her name, company, address, phone number, and e-mail address. We may use this information for three general purposes: to customize the content you see, to fulfill your requests for certain services and information, and to contact you.
Web Site / Cookies
In order to improve the content and format of our site, CustomAnswers may at times use Web site tracking software to automatically capture technical information that is then stored in our server’s log files. This information may include, but is not limited to, user domain, the type of Internet browser being used, which of our Web pages is visited, and the amount of time spent on our site. CustomAnswerss’ web server log files and click path tracking do not contain any personally identifiable information
CustomAnswers may collect certain Personal Information from our customers who use our solution. The information may be collected through our SaaS solution, or by members of our support team who provide support to customers. The type of Personal Information collected varies based on the type of interactions the customer is having with the website or SaaS solution, but is typically limited to email address, and name.
Use of Your Personal Information
We use your Personal Information to provide you with the services which CustomAnswers is contractually obligated to provide to you, or to assist you in completing a transaction, or communicate with you about our products or services. We use Personal Information from Web site visitors to respond to any inquiries such visitors make to our Web site and to provide you with related information of interest to you. We do not sell or rent your Personal Information to third parties.
We may disclose your Personal Information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our Web site; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
Sharing of Your Personal Information
CustomAnswers may contract with third-party providers to perform certain functions on our behalf or to enhance our existing product and service offerings. Examples include providing marketing assistance, product, and service support.
These third parties may have access to your Personal Information only to the extent necessary to permit them to do their jobs, however, they are bound by confidentiality agreements before any information is provided to them, and they are restricted from using the information for other purposes.
Links to Non-CustomAnswers Web Sites and Third Parties
CustomAnswers will take reasonable steps to ensure that your Personal Information is accurate, complete, and current, to its intended use. We provide individuals with reasonable access to the Personal Information that they provide to us, as well as the ability to review and correct such information.
To protect your privacy and security, we also take reasonable steps to verify your identity, before granting access to your Personal Information. In addition, we may limit or deny access to Personal Information where providing such access would be unreasonably burdensome or expensive in the circumstances, or as otherwise permitted by the Safe Harbor Agreement.
To prevent unauthorized access or disclosure, to maintain data accuracy, and to allow only the appropriate use of your Personal Information, we utilize physical, technical, and administrative controls and procedures to safeguard the information we collect.
To protect the confidentiality, integrity, and availability of your Personal Information, CustomAnswers utilizes a variety of physical and logical access controls, firewalls, intrusion detection/prevention systems, network and database monitoring, anti-virus, and backup systems. We use encrypted sessions when collecting or transferring sensitive data through our Web sites.
We limit access to your Personal Information and data to those persons who have a specific business purpose for maintaining and processing such information. CustomAnswers’s employees who have been granted physical access to your Personal Information will be made aware of their responsibilities to protect the confidentiality, integrity, and availability of that information and have been provided training and instruction on how to do so.
CustomAnswers will take reasonable steps to ensure that Personal Information is accurate, complete, and current, to its intended use. CustomAnswers will only use Personal Information in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual.
Enforcement and Verification
Where CustomAnswers has knowledge that one of CustomAnswers’s employees or third parties is using or disclosing Personal Information in a manner contrary to this Policy, CustomAnswers will take reasonable steps to prevent or stop the use or disclosure. CustomAnswers holds its employees and agents accountable for maintaining the trust that our customers place in our company.
The practices described in this Policy are the current Personal Information protection policies as of June 29, 2012. CustomAnswers reserves the right to modify or amend this Policy at any time consistent with the requirements of the Safe Harbor Principles. Updates will be posted to this site.