Our Customers

Testimonials

Excellent product. Our statistics show that CustomAnswers software has dramatically reduced the number of queries sent to our helpdesk. We especially like how the software dynamically changes the order of the answers presented to our clients depending upon up-to-date frequently search terms. Elaine Baird

BC Campus

Product has worked well for our institution. JP has been very responsive to queries and suggestions for the product. Tracey Terepocky

Vancouver Island University

Awesome support and data provided. Been with CustomAnswers for years. JP has always been available to answer my questions or pull reports that I can’t figure out. He is a lifesaver. I highly recommend you trying them out. It will be worth it! Holly Van Straten

OneWorld Management Company

I would recommend this company to anyone that is looking for a great online CRM. The support I have had for the company I work for has just been incredible. Nothing is too hard for them. It has been a fantastic learning curve for me & JP has been absolutely amazing to work with. The Customer Service I have received is second to none & the system itself is far superior to anything else on the Market today. Thank you to the team at CustomAnswers for being so great to our Company & for giving us the oppotunity to grow our business bigger just by having such a great CRM. Cheers! Hayley Addison

WCK Pty Ltd

We have been using WebQA since 2002. Over the years, JP has customized the product to fit our needs. He has helped to identify areas to save our company time and money and helped developed our online Donations platform. Their products are outstanding and JP’s customer service is extraordinary. If you are looking for a great online CRM and unequaled customer service, look no further than CustomAnswers! Kit McCoy

Jelly Belly Candy Company

Highly customizable tool and easy to use. Their customer service support is the best ever. JP has always gone above and beyond my expectation in providing technical solutions to my inquiries. Sharon Chan

UBC

Case Studies

OneWorld

School District No. 38 Richmond

VanCity Credit Union

Okanagan College


More Case Studies

 

  Improving the productivity of the city’s 3-1-1…

Client Profile:

o   The client is a medium sized Canadian city of 150.000 citizens with over 30 agent to manage incoming requests

The Challenge:

o   Incoming request through web, email, phone and walk ins

o   Duplication of incoming requests and redundant work

o   Keep citizens informed of city works and projects

o   Assign and schedule Public works seamlessly

Our Solution:

o   Created a portal for citizens to easily submit their requests and deflect redundant ones

o   Created a portal to inform citizens of progress and completion of submitted requests

o   Created a workflow to assign relevant work to City Works with GIS integration

o   Created customized dashboard for internal tracking and management

The Results:

o   100% staff satisfaction and improved city staff engagement though enhanced internal communication

o   Efficient and seamless processing of public requests

o   Dynamic monitoring of request though an executive dashboard, reporting alerts and priority

o   Consistency in the timely resolution of public requests

Optimizing transparency and compliance of FOI …

Client Profile:

o   The client is a medium sized North American city of 300.000 citizens.

The Challenge:

o   Receives an average of 1,000 FOI requests per month

o   Need to automate the capture and assignment of FOI Requests

o   Need to track assigned task when processing internally

o   Resolve the backlog of requests that results in out of regulation response time

Our Solution:

o   Created a portal for citizens to easily submit the FOI requests and view the status of the submitted requests

o   Created a workflow to quickly respond on automated tasks such as time extension or exemption

o   Created task management dashboard and SLA monitoring

o   Facilitated the release and access to public ally available FOI requests

The Results:

o   Improved productivity through timely resolution of backlog requests and compliance with regulation

o   Eliminated redundant communication with citizens and increased service delivery

o   Improved city staff engagement through enhanced internal communication

o   Overall improved compliance and transparency with reference to public communication

Boosting operation activity and client engagement

Client Profile:

o   A global leader in enabling businesses and service providers to transform their operations and deliver information technology as a service (ITaaS). Fortune 500 with  22 billion $ Annual revenue  and several thousand employees

The Challenge:

o   No tracking and reporting capabilities for visibility of their customer service level

o   Manual handling of internal clients and deliverables

o   Needed to manage the internal customers in a more systematic manner

Our Solution:

o   Created a portal for customer to easily submit their requests And view the status of the production line

o   Created a workflow to inform the customer of the current status of their requests

o   Created and schedule reports for management

o   Created workflow to track abnormal and unresolved requests

The Results:

o   Increased productivity through seamless submission and processing of incoming request

o   Increased efficiency through the availability of live executive dashboard showing the status and progress of staff workload

o   Improved employee engagement through the automated workflow and assigned tasks

o   Improved customer satisfaction through interactive portal

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