Service Request Management
One unified platform to capture all requests across all channels of communications.
TRACK CUSTOMERS
MANAGE REQUESTS
MEASURE RESULTS
ASSIGN STAFF
311 Citizen Service Center
Is it time to improve the efficiency of your 3-1-1 Services?
At FOIP Software, we help you communicate efficiently with your citizens. Their concerns are important and you want to give them the best possible service. Responding efficiently and consistently while lowering your cost of operations is the best way to put your citizens’ dollars at work.
Our multi-lingual 311 Citizen Center helps hundreds of cities and government agencies to manage all citizens’ interaction across multiple communication channels.
Very intuitive for your agent and extremely flexible, our 3-1-1 Citizens Service Center features:
• Proactive technology to auto answer, deflect and merge repetitive requests
• Customizable workflow to meet your specific business processes
• Integration with GIS and Internal Public Works software
• Social Archive and Monitoring
Non Emergency Reporting System for Law Enforcement Agencies.
CustomAnswers NERS helps law enforcement agencies allocate officers and resources effectively. NERS also allows the public to stay up-to-date on local crime information while being able to communicate crime tips back to law enforcement officials
- Branded Web & Mobile Portal
- Non-Emergency Crime Reporting
- Streamline Processing
- Citizen Self-Service
- Proactive Notifications
Tracks Code Violations, Licenses, Permits, and Planning & Zoning Applications
CustomAnswers Bylaw, Permits and City Works Platform offers a web-based system that easily tracks Bylaws violations, licenses, permits and planning & zoning applications. The platform has the ability to turn many manual procedures into automated processes such as contractor license tracking, automatic fee calculation, form and letter generation, inspection “to-do” lists and reminders, and total custom report creation. Additionally, citizens and contractors can submit applications electronically, communicate with the city and view the schedule and status of inspections, as well as outstanding fees.
One unified platform.
Customer service is a business tool. It serves the company as well as “serving” the customer.
Good customer service isn’t just about “being nice” or “doing the right thing.” It’s about professional service.
CustomAnswers’ centralized platforms allow you to get closer to your customers, get to know them, understand their needs, and resolve their issues in an efficient, consistent, and satisfactory manner.
Key Benefits
- Track your customers and learn more about them
- Provide the correct answer every time
- Create customized workflows for reps to handle specific requests
- Measure your results
- Route and assign to specific staff and departments
